Privacy Policy | Trailspect

Our Privacy Policy

We keep it tight, because your privacy is important to us.

In plain language, here's how this works: We might show offers for guide services or coaching or whatever to you, but we don't give your info to people who market through us unless you ask us to. If you want to connect with them, you'll need to reach out. Don't expect them to come to you just because you've seen what they've said on our site. If you want that in lawyer-speak, read on.

Effective Date: July 4, 2025
Last Updated: October 8, 2025Who We AreTrailspect connects outdoor recreation enthusiasts and active adventure travelers with the people, insight, and protection that help them navigate risk, support local communities, and travel with purpose. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our websites, forms, and services.Our services are only available to residents of the United States.Community Members: Additional Privacy TermsIf you join the Trailspect community, additional privacy terms apply regarding how your information is shared with clubs, event organizers, and other community members. Before joining, you'll be asked to review and agree to our Community Privacy Policy, which explains:- What information is visible to other community members
- How club administrators can use your data
- Your privacy controls within the community
- How to manage your community presenceThe Community Privacy Policy is available within the community platform before you join.This general Privacy Policy covers our website, newsletters, and general services. The Community Privacy Policy supplements (not replaces) this policy for community members.Information We CollectPersonal Information You ProvideWhen you sign up for our newsletter, request information, or apply to join our community, we collect:- Identifiers: Name (first and last), email address, phone number, ZIP code
- Application information: Responses to community application questions, information about your outdoor activities and interests
- Communication preferences: Newsletter subscriptions, program interestsInformation We Collect Automatically- Technical information: IP address, browser type, device information
- Usage data: Pages visited, links clicked, time spent on our sites
- Marketing attribution: UTM parameters, referral sources, campaign identifiersCategories of Personal Information (California Residents)Under California law, the personal information we collect falls into these categories:- Identifiers (name, email, phone, ZIP, IP address)
- Internet or network activity (browsing behavior, interactions with our sites)
- Geolocation data (general location based on ZIP code)
- Inferences (preferences and interests based on your interactions with us)How We Use Your InformationWe use your information to:- Provide services: Send newsletters, process community applications, deliver resources
- Marketing: Share updates and educational content about trail sports and adventure travel (only after you confirm your email address through double opt-in)
- Communications: Respond to inquiries and provide customer support
- Analytics: Understand engagement and improve our services
- Security: Prevent spam and fraud using reCAPTCHA
- Legal compliance: Meet regulatory requirements and enforce our termsWe require double opt-in confirmation for all marketing emails. You'll receive a confirmation email after signing up, and we won't add you to our mailing list until you click the confirmation link.Who We Share Your Information With
We share your information only with trusted service providers who help us operate Trailspect:Database and hosting services – Store and manage application data
Email delivery services – Send newsletters and transactional emails
Email marketing platforms – Manage subscriber lists and campaigns
Form processing services – Collect and process form submissions
Community platform providers – Host and manage our online community
Security and fraud prevention services – Protect against spam and abuseThese providers are contractually required to protect your data and use it only for the services they provide to us.Travel Partners and Booking Services
When you book travel services, request trip planning, or inquire about specific adventures through Trailspect, we may share your information with:Our host travel agency – We operate under the umbrella of a licensed host travel agency that processes bookings and maintains required travel seller registrations
Travel service providers – Including local guides, outfitters, accommodations, transportation providers, insurance companies, and other vendors necessary to deliver your travel experience
Travel suppliers and partners – Tour operators, activity providers, and destination management companies who fulfill the services you request
Community Platform – If you join our community, your information may be shared with other members, clubs, and organizations as described in our Community Privacy Policy. See that policy for details on community-specific data sharing and privacy controls.What we share: We share only the information necessary to provide the travel services you've requested, such as your name, contact information, travel dates, special requirements, and payment information.
Their privacy practices: These travel partners have their own privacy policies and practices. We encourage you to review their policies before booking. We are not responsible for how third-party travel providers use your information once it's shared with them.
Compensation: We may receive commissions or compensation from travel partners when you book services through us. This does not affect how we handle your personal information.We do not sell your personal information to anyone. We do not share your personal information for cross-context behavioral advertising.Your Rights and ChoicesRights for All US ResidentsYou have the right to:- Unsubscribe from marketing emails at any time using the link in every email we send
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of future communicationsAdditional Rights for California ResidentsUnder the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights:- Right to Know: Request disclosure of the categories and specific pieces of personal information we've collected, the sources, purposes, and third parties we share it with
- Right to Delete: Request deletion of your personal information (with certain exceptions)
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out: Opt out of the sale or sharing of your personal information (note: we don't sell or share your data)
- Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive personal information (if applicable)
- Right to Non-Discrimination: Exercise your privacy rights without discriminationAuthorized Agents: California residents may designate an authorized agent to make requests on their behalf. We may require proof of authorization.Response Time: We will respond to verified requests within 45 days (or notify you if we need up to 90 days).How to Exercise Your RightsTo exercise any of these rights, contact us at:Email: [email protected]
Subject line: "Privacy Request"Please include:
- Your full name and email address
- Specific right(s) you wish to exercise
- Sufficient detail to help us locate your informationWe may ask for additional information to verify your identity before processing your request.Data SecurityWe take reasonable measures to protect your information, including:- Encrypted data transmission (HTTPS/TLS)
- Secure database access controls with role-based permissions
- Regular security reviews of our infrastructure
- Verified email domains with SPF, DKIM, and DMARC authentication
- Limited access to personal information on a need-to-know basisHowever, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.Data RetentionWe retain your information for as long as:- You remain subscribed to our communications
- Your account or community membership is active
- Required by law or for legitimate business purposes (typically 3-7 years for financial and legal compliance)After you unsubscribe or request deletion, we will remove your information from active systems within 45 days, though some data may remain in backups for up to 90 days before permanent deletion.Cookies and TrackingOur websites use minimal tracking:- Google reCAPTCHA on forms (subject to Google's privacy policy)
- Basic analytics to understand site usage and improve our services
- No third-party advertising cookies
- No cross-site trackingDo Not Track: We do not currently respond to "Do Not Track" browser signals, as there is no industry standard for how to interpret them.Children's PrivacyOur services are not directed to anyone under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will delete it promptly.State-Specific InformationCalifornia ResidentsCalifornia "Shine the Light" Law: California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.Business or Commercial Purpose Disclosures: We collect and use personal information for the business purposes described in the "How We Use Your Information" section above.Other State RightsResidents of Virginia, Colorado, Connecticut, and Utah have similar privacy rights under their respective state laws. The rights described in this policy apply to residents of all US states.Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated version on this page with a new "Last Updated" date. Material changes will be communicated via email to active subscribers at least 30 days before taking effect.Contact UsIf you have questions about this Privacy Policy or how we handle your information, reach us at:Email: [email protected]
Website: trailspect.com
Mailing Address: 1017 El Camino Real #286, Redwood City, CA 94063For California residents, you may also contact us to request a copy of this Privacy Policy in an alternative format.---Wherever the trail leads, we've got your back—and your privacy.